Environmental Services: What is the First Impression of Potential New Residents...

• Are your Environmental Service employees being held accountable for completing their daily job requirements?
  
  
• Are all areas of your community being regularly cleaned? This includes employee locker rooms, loading dock and receiving areas.
  
  
• When was the last time your employee job flows were revised?
  
  
• Are you questioning what your contractor is providing in the set labor number invoiced to the community on a monthly basis?
  
  
• Are you asking your contractor for a monthly breakdown of fees being charged to your community and not getting a "real or clear" answer?
  
  
• Are your employees being trained to use the cleaning chemicals properly?
  
  
• Does your community currently have a high dusting program in place
  that is being followed?
  
  
• Is there a comprehensive floor care program in place that can be
  shown it is being followed if requested by you?
  
  
• Are there inspection checklist for regular resident room cleaning,
  rest rooms, offices and other ancillary areas?
  
  
• When is the last time you saw your EVS Director or Supervisor making
  regular daily round inspections?
  
  
• How long does it take EVS to complete a room turnover for a new
  resident?
  
  
• When was the last time Environmental Services had an open house for
  the residents to see what the employees do daily that can affect their
  lives?